In the event of any grievance or complaint, clients/users/subscribers are encouraged to approach the relevant research analyst through various channels, including oral communication by telephonic means, written communication by messaging or Email.
The steps for grievance redressal mechanism are as follows:
Clients/users/subscribers seeking clarification on their complaints can contact the Grievance Redressal cell with the following details for a timely resolution within 7 working days from the registration date of the complaint:
Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
---|---|---|---|---|---|
Customer Care | Jigarkumar Harshadkumar Shah | B-14, Arunoday Bunglows, Near Chamunda Temple, Zadeshwar Road, Bharuch – 392011, Gujarat | 9054467634 | researchanalyst.stockdisha@gmail.com | Monday–Friday: 9.00 AM to 5.30 PM |
If the resolution is unsatisfactory, the clients/users/subscribers have the option to lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in.
If the resolution on the SEBI SCORES portal is still unsatisfactory, the clients/users/subscribers can initiate dispute resolution through the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in.