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Grievance Redressal Mechanism

In the event of any grievance or complaint, clients/users/subscribers are encouraged to approach the relevant research analyst through various channels, including oral communication by telephonic means, written communication by messaging or Email.

The steps for grievance redressal mechanism are as follows:

Step 1 (Initial Level)

Clients/users/subscribers seeking clarification on their complaints can contact the Grievance Redressal cell with the following details for a timely resolution within 7 working days from the registration date of the complaint:

DesignationContact Person NameAddress where the physical address locationContact No.Email-IDWorking hours when complainant can call
Customer CareJigarkumar Harshadkumar ShahB-14, Arunoday Bunglows, Near Chamunda Temple, Zadeshwar Road, Bharuch – 392011, Gujarat9054467634researchanalyst.stockdisha@gmail.comMonday–Friday: 9.00 AM to 5.30 PM

Step 2 (Escalation)

If the resolution is unsatisfactory, the clients/users/subscribers have the option to lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in.

Step 3 (Further Escalation and Final Resolution)

If the resolution on the SEBI SCORES portal is still unsatisfactory, the clients/users/subscribers can initiate dispute resolution through the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in.